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Bottle Gnome – Privacy Policy & Data Processing

Bottle Gnome (hereinafter referred to as "Bottle Gnome," "we," or "us") thanks you for your interest in our products.

Protecting your privacy throughout the entire process of handling personal data, as well as ensuring the security of all business data, is extremely important to us. We collect and process personal data obtained during your visit to our online store with confidentiality and strictly in accordance with legal regulations.

Collection, Processing, and Use of Personal Data

Personal data includes all information related to an identified or identifiable natural person, such as name, surname, addresses, phone numbers, email addresses, key contractual data, accounting information, and payment details that reflect the person's identity.

We collect, process, and use personal data (including IP addresses) exclusively when there is a legal basis for it, or when you have given us consent for processing or using personal data in that regard, for example, through registration.


Processing Purposes and Legal Basis
We, as well as the service providers we engage, process your personal data for the following purposes:

Providing These Online Offers
Legal basis: Our legitimate interest in direct marketing, provided it complies with data protection laws and competition regulations.

Responding to User Inquiries via the Contact Form
Legal basis: Our legitimate interest in direct marketing and improving our products and services, provided it complies with data protection regulations and competition laws regarding contract execution or consent.

Resolving Service Interruptions and Security Issues
Legal basis: Fulfilling our legal obligations regarding data security, and primarily, our legitimate interest in resolving service interruptions and protecting our offerings.

Self-Promotion and Promotion by Others, as well as Market Research and Coverage Analysis Conducted Within Legal Frameworks or Based on Consent
Legal basis: Consent or primarily, our legitimate interest in direct marketing, provided it complies with data protection laws and competition regulations.

Protection and Defense of Our Rights
Legal basis: Our legitimate interest in asserting and defending our rights.

Log Files
Each time you use the internet, your browser sends certain information that we store in so-called log files.

We store log files to identify service interruptions and for security reasons (e.g., to investigate attempted attacks) for a period of 10 days, after which they are deleted. Log files that must be retained as evidence are exempt from deletion until the relevant incident is resolved and may, in certain cases, be provided to relevant investigative authorities.

Log files store the following information:

  • IP address (Internet Protocol address) of the terminal device used to access the online offer;
  • Internet address of the referring page (so-called referrer URL);
  • Name of the service provider used to access the online offer;
  • Name of the accessed files or information;
  • Date, time, and duration of data retrieval;
  • Information about the operating system and browser used, including installed extensions;
  • HTTP status code (e.g., "Request successful" or "Requested file not found").


Children
This online service is not intended for children under 16 years of age.

Data Transfer to Other Controllers
In general, your personal data is transferred to other controllers only if necessary to fulfill contractual obligations, or if we, or a third party, have a legitimate interest in transferring the data, or if you have given us consent (e.g., data provided to couriers for package delivery).

Additionally, data may be transferred to other controllers when required by legal regulations or applicable administrative or judicial orders.

Service Providers (General)
We engage external service providers for tasks such as sales and marketing services, contract management, payment processing, programming, data hosting, and contact center services. These service providers are carefully selected and regularly monitored, particularly regarding proper data handling and data protection compliance. All service providers are bound by confidentiality obligations and must comply with legal regulations.

Data Transfer to Recipients Outside the Republic of Serbia
We may transfer personal data to recipients located outside the Republic of Serbia in so-called third countries. In such cases, before the transfer, we ensure that the recipient provides an adequate level of data protection or that you have given consent for such a transfer. You have the right to receive an overview of recipients in third countries and a copy of the specifically agreed provisions ensuring an adequate level of data protection.

Data Retention Periods
In general, we retain your data as long as necessary to provide our online offers and related services or as long as we have a legitimate interest in retaining the data (e.g., we may still have a legitimate interest in sending marketing materials by mail after fulfilling our contractual obligations). In all other cases, we delete your personal data, except for data that we must retain to comply with contractual obligations (e.g., we are required to keep documents such as contracts and invoices for a certain period due to tax and business laws).

Contact
If you wish to contact us, please do so via the form by clicking here.

To assert your rights in case of data protection violations or if you have any suggestions or complaints regarding the processing of your personal data, we recommend contacting our data protection officer in writing at the following address:

Bottle Gnome
34000 Kragujevac, Serbia
Email: office@bottlegnome.com
Phone: +381 (064) 943-38-21

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